Privacy & Security Policy
At Talha Traders, we value your trust. We collect only what is strictly necessary to confirm your spare parts order, deliver your goods, and provide after-sales warranty support.
Zero Data Selling
We never sell, rent, lease, or share your contact numbers or personal details with advertisers or third-party marketing companies.
256-Bit SSL Encryption
All interactions on talhatraders.store are encrypted using modern HTTPS / TLS 1.3 encryption to protect your browsing safety.
Strict Courier Sharing
Only essential delivery information (recipient name, destination address, and phone number) is shared with verified courier partners.
Your Data Rights
You can request a copy of your purchase history, update your details, or ask for your contact record to be removed at any time.
What Information We Collect
When you browse our catalog, make an enquiry, or place an order, we may collect:
- Contact Information: Full name, phone number, and WhatsApp number to coordinate dispatch and delivery.
- Delivery Address: Street address, sector, city, and postal code required by couriers for parcel arrival.
- Order History: Product names, model numbers, invoice records, and warranty dates to honor our 7-Day checking warranty.
- Technical Enquiries: Photos of broken parts or appliance nameplates shared on WhatsApp to confirm fit.
How We Use Your Information
Your information is used strictly for legitimate commercial trade purposes:
- Order Fulfillment: Preparing, packaging, and dispatching your HVAC parts and tools.
- Customer Support: Confirming model fit and answering technical installation questions.
- Invoice & Billing Records: Generating sales receipts and billing documentation required by Pakistan trade regulations.
- Warranty Claims: Verifying proof of purchase when exchanging or returning items within the 7-day period.
Cookies, Analytics & Website Security
Our website uses lightweight session cookies to maintain your shopping cart, wish list, and search filters. We also utilize Google Analytics and TikTok Pixel to understand website performance and improve user experience. No sensitive financial information or credit card data is ever stored on our servers.
If you have any questions about our privacy practices or wish to review your data, please contact our data officer Adil Imran at info@talhatraders.store or call 0335-1811724.