Return, Exchange & Warranty Policy
We know that AC, refrigeration, and geyser repairs require exact parts and immediate reliability. Our customer-first return terms give you full confidence on every purchase.
7-Day Checking Warranty
Technicians and customers have 7 days from the delivery/purchase date to inspect, test, and verify part function.
100% Fit Confirmation
Send a photo of your old part on WhatsApp before buying. Senior technician Adil Imran confirms model compatibility for free.
Easy Store & Courier Returns
Exchange directly at our DHA Phase 2 Lahore branch or send back via any reliable courier service (TCS, Leopard, Trax).
Fast 24-48h Refunds
Instant cash at our shop, or prompt refund via Bank Transfer, JazzCash, or EasyPaisa within 24-48h of inspection.
Eligible for Return or Exchange
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✔
Unused Parts in Original Packaging: Items that have not been fitted, soldered, or altered, with tags and boxes intact.
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✔
Dead on Arrival (DOA) or Factory Defect: Any brand new component found non-operational upon unboxing.
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✔
Wrong Part Dispatched: If you received an item different from your order or invoice, we replace it immediately and cover return courier charges.
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✔
Workshop Tools & Testing Meters: Flaring tools, manifold gauges, cutters, and benders in original condition.
Not Eligible for Return (Trade Exceptions)
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✖
Electrical Damage During Installation: Capacitors, contactors, motors, or PCB cards damaged by wrong voltage, reverse wiring, or line short-circuits.
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✖
Opened Consumable Gases: Refrigerant gas cans (R22, R410A, R134A, R32) once the seal is punctured or used.
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✖
Cut or Modified Materials: Copper tubing coils, capillaries, or wiring lengths that have been cut, bent, or welded.
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Physical Breakage After Delivery: Parts dropped, cracked, or exposed to excessive heat or water after customer handover.
How to Make a Return or Exchange
Simple 3-step process designed to resolve your issue quickly so your repair job doesn't stop:
WhatsApp Your Details
Send a photo of the part, packaging, and your bill/invoice number to 0335-1811724.
Bring In or Courier
Walk into our DHA Phase 2 Ghazi Road Lahore shop, or send via courier service to our store address.
Instant Replacement or Refund
After a quick 5-minute technical check, your replacement is handed over or refund transferred immediately.
Need Help with a Return or Compatibility?
Our team is available 6 days a week to support technicians, repair workshops, and home owners across Lahore and Pakistan.